Shipping and Returns

Shipping

All turbochargers and fitting kits are assembled to order and are shipped with with DHL Express or Auspost Express. Please allow 7-10 working days for delivery from order.

Whilst we endeavor to assemble and despatch orders as quickly as possible sometimes our leadtimes are affected by unforeseen circumstances out of our control. Should the unlikely event occur where we are unable to meet the advertised timeframes one of our friendly staff will notify you as soon as possible.

If you require your kit urgently to meet a specific date or deadline please contact us prior to purchase to we can ensure we meet your lead-time expectations and expedite your order (if possible).

Please be aware that due to the number of turbo configurations, and a large variety of fitting kits, some orders will ship direct from Kinugawa's manufacturing facility in Taiwan.

 

Returns

If you experience any issue with your purchase or have a question, please contact us. We value our customers and we're happy to provide expert help and assistance to resolve any issue experienced.

As Kinugawa products are made and assembled to order, we do not accept returns for change of mind or ordering errors, in line with ACCC guidelines. This does not affect your rights under Australian Consumer Law.

Returns or other appropriate remedies are available where:

  • There is a fault or error with the item supplied
  • The item supplied is not compatible with the application we specifically advertise it for
  • The item supplied differs substantially from the description or specifications we advertise for that item

We regret that we cannot accept returns for reasons outside of our control such as:

  • Change of mind / circumstances or ordering error / mistake
  • Any fault caused by incorrect installation, misuse, modification or other external factors beyond our control
  • Incompatibility with an application or configuration the product was not specifically advertised or recommended for

Where an issue with an item can be rectified, we reserve the right to inspect the item and provide the appropriate remedy in accordance with Australian Consumer Law.

For any questions or concerns please contact us and we will be happy to assist.